Boardmasters 2019: Ticket refund information and how to claim for cancelled festival
11 August 2019, 10:30 | Updated: 11 August 2019, 10:31
The Cornwall festival was forced to cancel this weekend due to severe weather conditions, but will fans be getting a refund? Here's what we know so far...
The sun, sea and surf festival, which was set to take place from 7-11 August with headliners in Wu-Tang Clan, Florence + The Machine and Foals, warned ticket holders earlier in the week to prepare for adverse weather and promised to keep an eye on the forecast.
However, organisers delivered the sad news in the early hours of the morning that the festival wouldn't be going ahead due to safety concerns over predicted severe weather conditions.
In a statement the festival wrote: "Following full consultation with all of the relevant authorities including independent safety advisors, Devon and Cornwall Police, emergency services and the Met Office, a final decision was made this evening.
"The safety of you, the fans and attendees, as well as performers and crew comes first, and the potential risk is too severe for the event to go ahead at this time. "
They added: "We sincerely regret the disappointment to fans, and apologise for any disruption caused to local businesses, performers and crew who were looking forward to Boardmasters as much as we were."
Festival-goers - who were also due to watch the likes of Razorlight, Franz Ferdinand and Slaves - were understandably upset, with many complaining about days taken off and plans made for the festival.
However, will all ticket holders get a refund? Find out what we know about the festival so far below:
Will refunds be available for Boardmasters 2019?
Earlier today the festival wrote: "Refund advice will be shared as soon as possible - please follow Boardmasters’ social media for official updates."
Since then organisers have updated ticket holders with the statement: "We confirm that anyone who purchased tickets via the Boardmasters website and official ticket sellers will receive a refund in full for the face value of their ticket."
They added: "More information regarding how to claim your refund will be released as soon as possible via Boardbasters' social media channels.
See their latest post below:
Update for our festivalgoers: pic.twitter.com/40p8Zdk6Vv— Boardmasters (@boardmasters) August 7, 2019
Meanwhile, Great Western Rail have added to their own Twitter account: "Unused train tickets to and from #Newquay for #Boardmasters can be refunded at your point of purchase, including normally non-refundable Advance fares."
It has since been announced that coach company Big Green Coach will offer full refund to their customers.
They explained in a statement which began: "Late on Tuesday evening we were informed about the unfortunate cancellation of Boardmasters."
They continued: "“With coaches set to hit the road as early as 5am the following morning, all of our drivers and vehicles were booked in and paid for, and our first point of action at that point had to be to make sure that all of our customers, operators and drivers were informed that coach services would no longer be running."
They added: "The festival have now put out a statement and we have been working closely with them to decide on a route of action to take. All Big Green Coach customers will be refunded the full price of their coach seat for the return journey they booked for Boardmasters. This decision has been made because our priority will always be our customers.”
See their full tweet here:
An update for all Boardmasters customers from the Big Green Coach team. pic.twitter.com/UD4ySnS2Ah— Big Green Coach (@biggreencoach) August 8, 2019
Radio X will update you with details as they are announced.